You’ve got questions. We’ve got answers — the kind tailored to match our commitment to style, service, and attention to detail.
How long will it take to receive my order?
For U.S. customers, orders typically arrive within 3–6 business days after processing. We take 1–2 business days to prepare your order before dispatch. For international destinations, delivery usually takes 7–14 business days depending on customs and location. A tracking link will be emailed once your parcel is en route.
Do you offer free shipping?
Yes — all U.S. orders ship free, with no minimum spend and no fine print. For all other countries, shipping is calculated at checkout based on your location and package size.
Can I return or exchange an item?
Yes. You have 30 days from the delivery date to return items in original, unworn condition. Exchanges are available for different sizes or colors. Simply email us at info@thesartorialgentlemen.com and we’ll assist you personally.
When will I get my refund?
Once we receive and inspect your returned item, your refund will be processed within 10 business days. We’ll notify you via email once it’s done. Refunds are issued back to your original payment method.
What payment methods do you accept?
We accept major credit and debit cards including Visa, MasterCard, American Express, and Discover. You can also pay using PayPal, Apple Pay, Google Pay, or Shop Pay. All transactions are securely encrypted for your peace of mind.
Do you have a physical store?
Not at the moment. We’re proudly online-only — this allows us to focus on delivering exceptional service and timeless pieces directly to your doorstep, wherever you are in the world.
Can I get help with sizing?
Absolutely. If you're unsure about fit, send us your measurements or any questions, and we’ll guide you to the right size. Our goal is to make sure everything fits just as confidently as you wear it.
What if I received the wrong or a damaged item?
Our sincere apologies — that’s never our standard. Please email us within 7 days of delivery at info@thesartorialgentlemen.com and we’ll resolve the issue immediately with a replacement or refund.
Do you ship internationally?
Yes, we do. We serve customers around the globe. Shipping rates and timeframes are shown at checkout based on your location. Please note that customs duties or import taxes may apply and are the responsibility of the customer.
How can I contact you?
We’re just a message away. For questions, support, or style talk, email us at info@thesartorialgentlemen.com or DM us on Instagram @thesartorialgentlemen. We typically respond within 24 business hours — often sooner.
If you didn’t see your question here, don’t worry. Reach out anytime and we’ll be glad to assist — with style, and always with care.