We get it — sometimes things don’t quite fit, feel, or flatter the way you hoped. That’s okay. At The Sartorial Gentlemen, we make returns as effortless as your wardrobe.
Return Window
We offer 30 days to return your item(s) from the date of delivery.
If it’s not the perfect fit — in size or in spirit — you’re welcome to send it back for a return, no questions asked.
Refund Timing
Once your return is received and inspected, we’ll process your refund within 10 business days.
You’ll receive a confirmation email the moment your refund is issued, and the funds will be returned via your original payment method.
(Please note: your bank or payment provider may take additional time to reflect the refund on your statement.)
Conditions for Returns
To be eligible for a return:
- Items must be unused, unwashed, and in their original condition
- All original tags and packaging must be intact
- Footwear should be returned in the original shoe box
- Returns must be initiated within 30 days of delivery (based on tracking confirmation)
We reserve the right to deny returns that don’t meet these standards — but we’ll always communicate openly and respectfully if that’s the case.
How to Start a Return
Send us a quick message at 📧 info@thesartorialgentlemen.com with your order number and the item(s) you'd like to return.
We'll reply with step-by-step instructions and a return shipping address.
At this time, return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect — in which case, we’ll make it right at no cost to you.
Exchanges
Need a different size or color? Let us know! We’ll help you reorder the right item quickly and smoothly.
Damaged or Incorrect Items
If your order isn’t exactly as expected, we sincerely apologize. Please contact us within 7 days of delivery, and we’ll prioritize resolving it with care — whether that means a replacement, refund, or our heartfelt thanks and a discount on your next purchase.
Final Sale Items
Items marked as Final Sale are not eligible for return or refund — but feel free to reach out if you have questions about sizing or fit before purchasing.
Thank you for shopping with The Sartorial Gentlemen — where returns are never awkward, and refunds are handled with as much style as the products we send.